Role - Field Support Services Technician
Location Long Island,NY
JD
- 3+ Years of experience in PC Hardware and Software configuration support
- 1+ Years experience in Retails Field Support Operations Hardware Support
- Troubleshooting experience with various PCs, Network Devices and Retail Stores equipment / devices located in Retail Stores, Offices, Distribution Centers and Data Centers
- Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
- Excellent customer service orientation and verbal communication skills
- Analytical thinking and Problem-Solving ability
- Any Retail Store Experience is and added Preferred advantage
- Certifications
A+ Hardware (must)
CCNA (preferred)Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)ToolsServiceNow
MS Office O365Various Retails Application and ToolsWindows OSiPad, Tablets, Smart PhoneWilling to travel to various customer stores / location to meet ticket requirementValid Driving License with Good Driving History (No 'DUI' Record)Experience with various Retails equipment, Devices, and diverse technical environmentsExcellent customer service orientation and verbal communication skillsExperience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)Ability to install and troubleshoot a wide range of Devices applicationsAnalytical thinking and problem-solving ability