DAI Help Desk Manager (San Diego)

DAI Help Desk Manager

We are seeking a highly skilled and experienced DAI Help Desk Manager to provide daily supervision, direction, and guidance to our contract personnel responsible for remote-access user support and training. The Help Desk Manager will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations. The ideal candidate will have a strong background in supporting and managing large, complex program management, specifically within the DoD and utilizing Oracle Federal Financials.

Responsibilities :

• Provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training.
• Organize, direct, and monitor the work of qualified personnel to ensure efficient and effective help desk coverage and support operations.
• Schedule personnel rotations to maintain appropriate staffing levels.
• Collaborate with cross-functional teams to resolve user issues and provide timely solutions.
• Develop and implement standard operating procedures (SOPs) for the help desk team.
• Conduct regular performance evaluations and provide feedback to the team members.
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Identify training needs and coordinate training sessions for help desk staff.
• Stay updated with the latest trends and technologies in help desk management and support.

Qualifications :

Preferred Qualifications :

Note : Please provide detailed information about your relevant experience supporting and managing large, complex program management utilizing Oracle Federal Financials in your application. We offer competitive compensation packages and excellent benefits. If you are a motivated professional seeking a challenging opportunity in a dynamic environment, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications for this position. Thank you for considering this opportunity with our organization. We look forward to reviewing your application.

Group ID : 91114023