Senior Support Engineer (Tier 3)

Job Description

Job Description

JOB SUMMARY :

The Senior Support Engineer will be part of our Managed Services department team to help support small to medium-sized businesses with all technology support needs. As a senior lead team member, you will be relied on to provide solutions, recommendations and help support other team members as an escalation point to support, remediate, and recommend solutions and various technologies including but not limited to : Infrastructure, Domain Services, Network, Firewall's, VPN solutions, Backup and Recovery platforms, Cyber security, Cloud environments, Remote tools, etc. You will also be a key implementer of projects for these solutions.

YOUR ROLE :

• Oversee and administer client's network servers and network infrastructure remotely and onsite as needed.
• Implementation and Migration of new services including P2P, P2V, V2V migrations, migrations to cloud services such as SharePoint and Azure and implementation of cyber security solutions.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and / or purchases.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers and network infrastructure.
• Identify problems, troubleshoot, and implement resolutions to assist users.
• Support services for Microsoft related technologies : Windows Servers and Workstations Operating Systems, Microsoft 365, Email, SharePoint, OneDrive, Teams. Some support of Linux and Google Workspace as needed.
• Perform Disaster Recovery functions for supported end clients.
• Maintain overall network health, performance and security of client networks and systems
• Work with product and sales teams to interpret customer requirements, provide statements of work, and deliver solutions.
• Responds to inquiries and requests for assistance and escalation for the Level I and Level II Technicians.
• Monitor performance and maintain security of networks. Work with multiple hardware and software platforms.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Assess network performance. Sets up and observes network systems and peripherals. Recommend and implement upgrades or improvements. Resolves network problems and offers technical assistance to users.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Performs review audits of client's current information systems. Evaluates operating practices to determine if controls and security measures are adequate. Assesses dependability and integrity of information systems and associated data.
• Manage and maintain our internal infrastructure and solutions.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Perform Network and Security Audits
• Manage and maintain our local Datacenter with internal and client infrastructure
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs

Benefits :

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree or 7+ years' experience in Managed Services

Server / Cloud migrations (P2P, P2V, V2V)

WHO WE ARE :

OmegaCor Technologies is a fast-paced Managed Service provider looking for IT professionals that can rise up to meet our client demands while continually upholding our core values (Open Communication, Teamwork, Goal oriented and ambitious (passion for growth), Enthusiasm, selflessly do the right thing). We have been in business 25 years and have adapted and growth with the evolution of managed services and technology. We maintain and manage dozens of client environments in multiple verticals in the Greater Baltimore and surrounding areas. We are small business that has big goals and looking for key personnel who want to be part of the next phase of growth for the organization.

Our Mission Statement :

"To be a reliable and trusted technology partner ensuring client delight through an exceptionally dedicated and talented team in support of the productivity, security, and business continuity of our clients, while "paying it forward".

Physical Demands :

The physical demands for an employee to successfully perform the essential functions of this job are described below. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, sit, use hands and fingers to handle or feel, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds.

Work Environment :

This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

OmegaCor Technologies is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.