Sr Digital Product Manager - Member Account & Self Service Experience

Job Description

Job Description

Sr Digital Product Manager – Member Account & Self-Service Experience

Location : Hybrid | Bellevue, Washington Compensation : $120,000–$140,000 base + benefits

Our client is in a high-growth phase and is hiring a Sr Digital Product Manager to own and elevate the member account and self-service experience across web and mobile. If you’re passionate about building frictionless logged-in journeys, expanding self-service, and proving the value of membership through data-driven personalization, this is your next big move.

What you’ll do

• Own the end-to-end member account and self-service strategy across platforms, expanding capabilities, driving adoption, and improving logged-in conversion.
• Define and lead the vision, strategy, and roadmap for the logged-in digital experience; prioritize features that balance quick wins with long-term enterprise value.
• Champion the member’s voice—leverage integrated data and AI-driven tools to personalize journeys, automate service flows, and lift engagement.
• Lead the rollout of self-service across membership, insurance, travel, and Visa products.
• Oversee mobile app roadmap and deliver personalized features that surface relevant services and content (renewals, trip details, discounts, alerts).
• Partner on ecommerce-style journeys for transactions, upgrades, and renewals; apply experimentation, funnel analysis, and real-time targeting to optimize outcomes.
• Collaborate with engineering, UX, IT, and data teams to design and ship connected, user-centered experiences.
• Coordinate identity, authentication, account linking, and secure session flows.
• Ensure robust integrations with Salesforce CRM, Adobe Experience Platform, Adobe Target, and Adobe Analytics.
• In partnership with contact center, marketing, and personalization teams, unlock capabilities via AgentForce, AJO, and RTCDP to enable proactive outreach, smarter handoffs, and member-specific messaging.
• Translate strategy to execution : communicate trade-offs, dependencies, and delivery plans to technical and business stakeholders.
• Present roadmap progress, risks, and impact to executive leadership.
• Document and scale best practices in a Digital Growth Playbook to replicate wins across lines of business.
• Model a positive, collaborative team culture that advances departmental and enterprise goals.

Minimum qualifications

Knowledge, skills, and abilities

Why you’ll love it

How to apply Ready to build a beloved, high-performing brand? Email your resume or LinkedIn profile to : Nick Bieler — nbieler@vectrotalentsolutions.com

Bring your vision, elevate the stack, and help shape a connected, data-driven future. Apply today.