Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55

Overview

Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Our hotels are located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are within a mile. Our Hilton Union Square property is the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space with 44 meeting rooms. Parc 55 has 1024 rooms with over 30,000 square feet of meeting space with 21 meeting rooms.

Overview / What is the role?

As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

Responsibilities

• Organize, plan and prioritize duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, processes, and services.
• Resolve conflicts and negotiate with others while handling complaints and disputes.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing issues and determining the best solution.
• Ensure high-quality service by communicating and guiding others to understand guest needs, providing feedback and coaching as needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

Qualifications

Compensation & Incentives

Salary Range : $100,000 - $108,000 Plus Bonus

Sales Incentive : Hilton offers a best-in-market SIP (Short-Term Incentive Plan) for Sales, Catering & Events teams. The Plan includes a quarterly component worth 20% of bonus-eligible earnings, with multiple weighted objectives.

What are we looking for?

Hilton seeks candidates who embody our Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company spanning luxury hotels to mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide.

Job Details

Job : Catering and Event Services

Title : Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55

Location : null

Requisition ID : HOT0BXX8

EOE / AA / Disabled / Veterans

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