Service Engineer - Semiconductor Industry | Utica, NY

Lapmaster International, a leading company in the semiconductor industry where innovation meets precision. We are seeking a service engineer who will be specializing in backgrinding equipment for semiconductor manufacturing, providing technical support, installation, and maintenance for the highly specialized equipment used to thin wafers.

We’re seeking a dedicated Service Engineer to become a vital part of our team, to support a customer based in Marcy, New York. If you enjoy solving complex technical challenges and delivering exceptional service, this role offers an exciting opportunity to work with cutting-edge technology in a collaborative environment.

Role Overview

As a Service Engineer, you will be the frontline technical expert providing maintenance, troubleshooting, and support for sophisticated semiconductor equipment at client sites. Your work will ensure optimal performance and uptime, directly impacting production quality and efficiency. Mechanical, electrical, and software troubleshooting skills are required along with a willingness to travel for training, possibly for several weeks at a time during the onboarding. Possible occasional travel for other customers once established.

Responsibilities

• Perform on-site installation, calibration, maintenance, and repair of semiconductor manufacturing equipment.
• Troubleshoot and resolve technical issues quickly and effectively to minimize downtime.
• Collaborate with engineering and client teams to provide timely solutions and technical guidance.
• Responds to customer inquiries and phone calls.
• Manage special projects as required
• Document service activities, report on equipment status, and recommend improvements.
• Travel to client locations, delivering outstanding service and support.
• Coordinates activities with peers, supervisor(s), and customers to minimize equipment downtime and interruptions.

Requirements

Physical Requirements :

Job duties are often performed in confined areas. Mechanical aptitude, manual dexterity, and the ability to lift / carry objects up to 35 pounds are required. May require bending / stooping / crawling / climbing. May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous elements or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, etc.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Equal Employment Opportunity Employer (EEO)

What We Offer

Company Description :

Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago’s Northwest suburbs near O’Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics / Electro-optics, Pumps, Valves, Compressors, and Medical Devices. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.

Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping / Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the world. Sales and technical service is available either through local Lapmaster Sales Representative or through our main Sales and Technical Services Centers located in Mount Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Competitive Benefits Package for Full Time employees :

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Equal Employment Opportunity Employer (EEO)

It is the policy at Lapmaster International to provide equal employment opportunities and affirmative action to all qualified individuals. All personnel actions, including, but not limited to, compensation, benefits, recruitment, hiring, training, and promotion of persons in all job titles, are administered without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, protected veteran or disability status, and all employment decisions are based solely on valid job requirements. In addition, employees and applicants are protected from harassment, threats, coercion, intimidation, or discrimination

EEO is the Law (English)

Recruiter Policy :

Lapmaster International, LLC (aka Precision Surfacing Solutions) “the Company” has an internal recruiting function. The Company may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency).  Agencies are hereby specifically directed NOT to contact employees of the Company directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Lapmaster International, LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Lapmaster International LLC, will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.  Lapmaster International LLC, will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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