Assistant Office Manager (Bilingual Spanish)
Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at NYPCC :
- We Pay Down Your Student Loans!
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- 403B Retirement Plan with Match!
- Amazing Workplace Culture
- NYPCC Health and Wellness Events
Job Description
The Assistant Office Manager provides support to the Senior Manager, Call Center and Bronx Support Services with the supervision of competent support services including, but not limited to, external and internal facility operational processes and systems, Front Desk Receptionists, frontline support and other clerical duties.
Responsibilities :
Assist with managing the reception area to ensure effective telephone and all frontline communications both internally and externally to maintain a professional imageProvide ongoing training and guidance to Front Desk Receptionists in their duties and responsibilitiesCollaborate with management and all interdisciplinary teams to coordinate training initiatives and work flow process improvement strategiesAssist with the coordination and management of Daily / Weekly tasks assignments for all Frontline Desk Receptionists and Case Management TeamsConduct employee performance appraisals and observations to report back to Management Teams and LeadershipAssist with the MetroCard distribution and reconciliation processMaintain and update staff schedulesCoordinates Daily / Weekly tasks assignments for all Frontline Desk ReceptionistsAssist with supervising the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilitiesMonitor inventory and facilitate requests for office supplies, furniture, and equipment for the entire program locationAssist with supervising the maintenance of office equipment, including, but not limited to, PC and peripheral equipment, printers / scanners, copiers and fax machinesAssist with using Video Telehealth Technology or Video Meeting PlatformsServe as backup to the Office Manager in their absenceMeet regularly with Program Administration, Directors, Client Relations Manager and Office Manager to discuss office / program operationsAssist with crisis intervention as neededPerform other duties as assigned by management and leadershipQualifications
High School Diploma or equivalent2-3 years of experience in a clerical positionAble to effectively and professionally communicate in Spanish (both verbally and written)Demonstrated experience working with small groups and interdisciplinary teamsExceptional leadership and management skillsExcellent communication and organizational skillsOutstanding customer service skillsGreat written and verbal communication skills and organizational skillsHighly proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPointMaintains a positive attitude and is friendly, upbeat, and has a great "can do" personalityAble to work well in a fast-paced environment and adapt to agency operational requirementsPassionate about NYPCC's mission and valuesAdditional Information
All your information will be kept confidential according to EEO guidelines.
Please note this position is fully onsite (5 days a week)
Salary : $60,000 - $70,000 per year
Compensation will be commensurate with experience and qualifications.