Virtual Manager

Vaco Atlanta has partnered with an incredible company and is assisting in hiring Virtual Managers to join their team! We are seeking enthusiastic and energetic individuals with a strong focus on sales.

As a Virtual Manager, you will provide elite customer service for all facilities, ensuring a seamless and positive customer experience.

This role requires a sales-first mindset, adept conflict resolution skills, and the ability to navigate multiple computer systems simultaneously.

Responsibilities :

• Provide elite customer service to all customers and leads, exhibiting ownership and accountability of the customer experience.
• Retain tenants who are attempting to submit a vacate notice.
• Excel in all customer inbound and outbound communications, including virtual counter walk-ins, phone calls, SMS, emails, and lead follow-up.
• Maintain a sales-first mindset focused on lead conversion, insurance penetration, and autopay setup to maximize revenue.
• Resolve customer conflicts professionally and effectively.
• Utilize in-depth knowledge of each property to explain features and benefits to potential customers, ultimately increasing revenue.

Requirements :

• Inside Sales / Collections / Call Center experience.
• High school diploma or GED.
• Intermediate knowledge of Microsoft Office (Outlook, Word & Excel) and proficiency with various computer software programs.
• Proven track record in sales.
• Preferred : Customer service experience.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.