RCM Client Success Specialist

Job Title : RCM Client Success Specialist

Department : Client Services / Revenue Cycle Management

Location : Gilbert, AZ-ON-SITE

Employment Status : Full Time

Job Description

The Client Success Specialist Healthcare RCM is responsible for ensuring healthcare clients achieve optimal outcomes through our revenue cycle management solutions. This role focuses on client satisfaction, retention, and performance improvement by acting as a strategic partner and advocate for the clients financial health.

Key Responsibilities :

• Lead implementation of clients on the Aarista RCM platform, coordinating all steps, from EDI enrollment to working with the product team to develop and deploy billing rules.
• Serve as the primary liaison for healthcare clients, ensuring smooth ongoing engagement.
• Understand client-specific RCM workflows, including billing, coding, claims management, and payer relations.
• Monitor key performance indicators (KPIs) such as days in A / R, denial rates, and collection percentages.
• Collaborate with internal teams (Operations, Product, Analytics) to resolve client issues and optimize performance.
• Identify opportunities for process improvement and additional service offerings.
• Conduct regular performance reviews and strategic planning sessions with clients.
• Maintain detailed documentation of client interactions, goals, and outcomes.
• Run client specific reporting as needed and action on items that require addressing.
• Stay current on healthcare regulations, payer policies, and industry trends affecting RCM.

Qualifications :

Preferred Qualifications :