Manager, Care Management & Training - REMOTE

Manager & Professional

EmblemHealth

Summary of Position

• Responsible for the day-to-day operation and performance of the care management team providing care management services to EmblemHealth members.
• Utilize data to monitor team member performance (quality, outcome and productivity measures, etc.); deploy strategies to improve performance.
• Provide coaching and mentoring to team members to address performance related issues; develop and deliver training related to system / process changes.
• Use problem solving abilities to create solutions to operational and clinical issues identified during day-to-day operations.
• Collaborate with the Director and AVP of Care Management and internal audit teams to address audit related findings and implement performance improvement strategies.
• Develop job aides, workflows and other tools to enhance delivery of care management services.
• Collaborate with other functional areas within the organization to ensure that Care Managers are implementing EmblemHealth Health Plans policies, procedures and all regulatory mandates, consistent with EmblemHealths mission, vision, purpose and value statement.

Principal Accountabilities

Qualifications

Education, Training, Licenses, Certifications

Relevant Work Experience, Knowledge, Skills, and Abilities