Medical Assistant

MEDICAL ASSISTANT

CENTRALIZED NURSE TRIAGE

Full-Time, DAYs

Location : CORPORATE CENTER - 4201 Winfield Rd, Warrenville.

This unique position is located in our Centralized Nurse Call Center. It is not located in a physician practice, and will not have hands on patient care duties.

Under general supervision of clinic supervisor, and following established procedures and precedents, assists with resolving patient needs presented telephonically and electronically.

Under delegated supervision of a provider, performs clinical and administrative tasks. Reviews patient chart information in order to ensure all necessary information is available or work to obtain missing information to resolve patients' needs and requests.

Ensures information is complete prior to forwarding to provider for advice. Documents pertinent information in electronic medical record.

Assists with first line service recovery when a patient / family member expresses dissatisfaction with care and recognizes when to escalate the matter to supervisor.

SIGN ON BONUS ELIGIBLE : This position is eligible for a $1,000 sign on bonus (grossed up). The first $500 will be paid at your 6 month mark of employment and the remaining $500 will be paid at the end of one year, as long as you are in good standings with no active disciplines.

Duties include :

• Manage messages in EMR queue from patients, providers, nurses...assisting with resolving within turnaround times established.
• Complete medication prior auth and DME requests
• Relay test results as directed by providers
• Respond to patients within MyChart within scope.
• Order supplies
• Assist nurses with faxing and sending certified mail
• Collect mail and distribute daily.
• Maintain multifunction machines (order supplies, trouble shoot, open tickets for maintenance)
• Order department office supplies within budget parameters
• Maintain provider time off calendar within department
• Maintain daily Cisco stats in Excel
• Physical requirements : sitting 85-90% of shift, frequent use of keyboard / mouse.
• Other tasks as assigned

Position Requirements include :

• High school diploma or GED
• Preferred : Certified, Registered, and Clinical Certified Medical Assistants (CMA , RMA or CCMA) are required to provide current certification or registration through American Association of Medical Assistants (AAMA), American Registry of Medical Assistants (ARMA), National Healthcareer Association (NHA) or any other certifying agency and should have at least 6 months of clinical experience.
• Candidates who are not certified or registered should have at least one year of clinical experience. Three years clinical experience is preferred.
• Current CPR Certification issued by either American Heart Association or Red Cross
• Valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Edward-Elmhurst Medical Group , creating one of the largest healthcare provider groups in the Chicago area was ranked in the top ten of Crain's Chicago Business largest physician group rankings, reporting a 20% increase in revenue from 2021.

• More than 650 clinicians including hospital-based and ambulatory providers, and those from Linden Oaks Medical Group
• Nearly 400 physicians representing 25 specialties
• 50 locations serving 26 communities throughout Cook, DuPage, DeKalb, Kane, Kendall and Will counties.
30+ days ago