Senior Director, Enterprise Customer Success (Regional VP)

Senior Director, Enterprise Customer Success (Regional VP)

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

As our Regional Vice President, North America Customer Success , you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty’s Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey.

This strategic, hands‑on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise.

The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.

Key Responsibilities

• Advocate for the Customer : Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services.
• Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon.

Strategic Leadership

Team Management

Retention and Growth

Data Analysis and Reporting

Cross‑Functional Collaboration

Process Improvement / Managing Workload

Basic Qualifications

Preferred Qualifications

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tells us that co‑located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 180,000 – 275,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills / competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Location Restrictions

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI‑powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses

PagerDuty is Great Place to Work‑certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind‑the‑scenes on our careers site and @pagerduty on Instagram.

Equal Employment Opportunity

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E‑Verify employment verification program.

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