Care Management Support Coordinator II

Care Management Support Coordinator II (Bilingual Spanish Required)

Location : Remote (Must reside in McAllen, TX)

Pay Rate : $17 / hour

Schedule : Monday - Friday | 8 : 00 AM - 5 : 00 PM

Overview

Dean's Professional Services is actively seeking a Care Management Support Coordinator II to provide administrative support for care management activities. This role involves performing outreach, answering inbound calls, scheduling services, and assisting members and providers to ensure quality care coordination.

Key Responsibilities

Provide support to members by connecting them with health plan and community resources to ensure high-quality service.

Serve as the first point of contact for member and provider inquiries, explaining care plan procedures and protocols.

Support onboarding activities by sending welcome letters, educational materials, and other correspondence.

Document and maintain non-clinical member records in compliance with state and regulatory requirements.

Utilize knowledge of benefits and community resources to make referrals addressing Social Determinants of Health (SDOH) needs.

Perform additional administrative duties as assigned.

Adhere to all company policies, standards, and compliance guidelines.

Qualifications

High School Diploma or GED Required .

1-2 years of related experience Required .

Bilingual (English / Spanish)   Required .

Must be comfortable managing a high call volume environment.

Why Join Us?

Comprehensive benefits : medical, dental, vision, and 401(k).

Temp-to-hire opportunity with long-term potential.

Work remotely while supporting a respected healthcare organization.

Professional, supportive team environment.

About Dean's Professional Services

Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, we've placed over 50,000 professionals nationwide. We match talent with opportunity - focusing on skill, experience, and culture fit.

Apply today at deansprofessionalservices or call (713) 785-7483 for more information.

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