Club Concierge Coconut Grove

Responsibilities :

• Oversee and ensure smooth day-to-day operations of the Anatomy Sanctuary during primetime hours, under the supervision of AGM / GM
• Build and maintain member rapport in the Sanctuary throughout service and upholding the Anatomy way
• Remain calm, composed and in control even in unusual situations. Do not shy away from hard conversations and handle conflict resolution with ease
• Handle member concerns and supervise all member behavior in steam, infrared sauna, cold plunge and hot plunge; Making sure a high standard is maintained
• Communicate all needs / issues in the sanctuary to GM / AGM in a timely manner
• Monitor cleanliness and operation of the space for members by removing empty water bottles, ensuring the floor is clean of towels and debris, plunges are clean etc.
• Assist the detail TEAM to ensure the locker room standard is maintained; checking of towel supply, assisting with locker openings, and maintaining smooth operational excellence during prime time hours

Qualifications :

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