Product OwnerSaama Technologies • Campbell, California, United States

Product Owner

Saama Technologies • Campbell, California, United States

2 days ago

Job type

Full-time

Job description

Description

Summary

The Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of ERP business processes and expertise in translating technical insights from tools like ServiceNow and SolarWinds into user-centric platform features.

Key Responsibilities

1. Product Strategy, Vision, and ERP Alignment

Enterprise Vision : Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
ERP Domain Expertise : Act as the voice of the business users for mission-critical ERP (Enterprise Resource Planning) systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
Value Maximization : Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.

2. Technical Product Ownership : GCP, Monitoring & Data

GCP Observability : Own the strategy and backlog for leveraging GCP Cloud Monitoring (Operations) , Cloud Logging , and Cloud Trace to provide comprehensive visibility into cloud-native applications and infrastructure.

Data Ingestion Pipeline : Define requirements for data pipelines that ingest metrics, logs, and events from diverse sources (GCP, on-prem, 3rd party tools like SolarWinds ) into a centralized analysis platform. Focus on data quality, latency, and cost optimization.

Alerting & Incident Management : Standardize and optimize alerting policies (SLO / SLA focused) to ensure rapid detection and notification of service degradation. Focus on reducing alert noise and improving Mean Time to Resolution (MTTR) .

3. ITSM & Service Management Integration

ServiceNow Integration : Drive the product roadmap for integrating observability data (alerts, events) from GCP and other tools directly into ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

AIOps / Event Correlation : Prioritize features for automated event correlation and enrichment within ServiceNow, ensuring technical alerts translate into actionable business-level incidents.

Tool Rationalization : Work with engineering teams to manage and potentially consolidate capabilities between specialized tools like SolarWinds and the new GCP / ServiceNow ecosystem.

4. User Experience & Security UI Design

Security Monitoring UI : Define and design intuitive user interfaces (UI / UX) for consuming critical monitoring and security data. This includes :

Designing single-pane-of-glass dashboards for business health and technical performance.

Creating user-centric workflows for reviewing security alerts, compliance drift, and incident status.

User Enablement : Ensure the platform's features, dashboards, and alerting configurations are simple, self-service, and accessible for diverse user groups (DevOps, SRE, Application Owners, and Executive Stakeholders).

Required Skills and Qualifications

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Product Owner • Campbell, California, United States

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