Technical Project Manager/ Project Coordinator

Responsibility :

Management of vendor partnerships and relationships with non Tech teams

Facilitates delivery of platform deployments / expansion

Leads development of new products / features / fixes / technical solutions

Facilitates timely provision of 2nd and 3rd line support for Manufacturing Excellence Products

Ensures continuity of business execution through ensuring applications within Manufacturing Excellence Products are :

Adopted in a compliant manner at the site

Sustained by robust and secure infrastructure

Leads in troubleshooting applications across multiple technology domains, products and business areas.

Engages with site tiered accountability process; and participate in Tech Performance Management processes

Drives service optimisation for Manufacturing products at a site level

Identification of value and improvement opportunities

Leads Site aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle

Skill set required :

Experience of application management, operations, and / or support including knowledge and experience of Incident, Problem and Change Management

Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services.

Has an ability to make appropriate technical decisions, initiating action to resolve operational issues

The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories to restore service;

Understanding of the business processes allows for the creation of alternative solutions to enable business continuity while the initial problem is being dealt with and to develop solutions for the business that drive improvements and value.

Strong conceptual thinking, modelling, analytical and problem-solving skills, strong interpersonal and communication skills

Strong relationship building, team working and influencing skills

High learning agility - ability to learn and adapt to new concepts, systems, and software independently and quickly

Experience in a manufacturing environment with a good understanding of manufacturing principles and practices.

Comprehensive knowledge and understanding of the Systems Development Life Cycle

Good knowledge and understanding of IT systems and how they apply to supported business areas.

Knowledge of systems / software development methodologies and system architectures

Good communications in English, sufficiency to build and maintain organizational support

Experience in support and / or development of IT systems

Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.

Experience in working with relational Databases (e.g. SQL Server or Oracle) and the ability to develop SQL queries.

Knowledge of MS Windows operating Systems, MS SQL Server Databases

Knowledge and experience in supporting Manufacturing shop floor systems