Talent.com
Multi-Unit Team Leader
Multi-Unit Team LeaderH&R Block • Scottsdale, AZ, US
Multi-Unit Team Leader

Multi-Unit Team Leader

H&R Block • Scottsdale, AZ, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Multi-Unit Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as a Multi-Unit Team Leader, youll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, youll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

Youll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

It Would Be Even Better If You Also Had...

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry

What You'll Bring To The Team...

  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
  • Your Expertise :

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelors degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Create a job alert for this search

    Team Leader • Scottsdale, AZ, US

    Related jobs
    Service Optimization Supervisor

    Service Optimization Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Supervisor, Service Optimization.Key Responsibilities Oversee daily operations of the Customer Service Specialist team to meet Key Performance Indicators (KPIs) Manage...Show more
    Last updated: 15 hours ago • Promoted • New!
    Region Contract Manager

    Region Contract Manager

    Sysco • Tolleson, AZ, US
    Full-time
    This position is responsible for promoting the company’s products and services and for building relationships with new and existing LCC accounts. The focus is to serve as a concept sales lead or “Le...Show more
    Last updated: 22 hours ago • Promoted • New!
    Team Lead

    Team Lead

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Team Lead to support global content protection strategies.Key Responsibilities Supervise, train, and mentor junior team members while overseeing project assignments Pr...Show more
    Last updated: 30+ days ago • Promoted
    Operations Lead

    Operations Lead

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an Operations Lead to build and manage a small team of operation specialists.Key Responsibilities Manage a team of onboarding specialists and tech analysts Create playbo...Show more
    Last updated: 30+ days ago • Promoted
    Manager of Implementation Team

    Manager of Implementation Team

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Manager, Deployment Team - Accounting Solutions to lead and grow their implementation team.Key Responsibilities Lead and manage the Implementation team, providing guida...Show more
    Last updated: 6 days ago • Promoted
    Customer Experience Supervisor

    Customer Experience Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Customer Experience Supervisor.Key Responsibilities Supervise and provide direction to Customer Care Center agents, monitoring productivity and service levels Conduct ...Show more
    Last updated: 30+ days ago • Promoted
    Medicare Medicaid Operations Supervisor

    Medicare Medicaid Operations Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Supervisor, HCS Reclamation Operations (Medicare & Medicaid Focus).Key Responsibilities Oversee daily recovery efforts and monitor staff performance Collaborate with m...Show more
    Last updated: 9 hours ago • Promoted • New!
    Document Management Supervisor

    Document Management Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Supervisor Document Management.Key Responsibilities Oversee daily operations and manage staff performance in the document management system Ensure compliance with medi...Show more
    Last updated: 30+ days ago • Promoted
    Ohio Licensed Operations Supervisor

    Ohio Licensed Operations Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Supervisor, Operations to lead a remote pharmacy team.Key Responsibilities Provide leadership and coaching to team leads and their direct reports Monitor team performa...Show more
    Last updated: 5 days ago • Promoted
    P&C Liability Supervisor

    P&C Liability Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a P & C Liability Supervisor to lead their liability claims team.Key Responsibilities Perform initial reviews of loss notices to identify potential coverage or liability ...Show more
    Last updated: 30+ days ago • Promoted
    Manager of US Operations

    Manager of US Operations

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a (Senior) Manager, US Operations.Key Responsibilities Oversee US operations, including compliance, onboarding / offboarding, and benefits administration Lead special proj...Show more
    Last updated: 4 days ago • Promoted
    Operations Manager I

    Operations Manager I

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an Operations Manager I - Plan Documents.Key Responsibilities Oversee plan document processes, ensuring compliance with IRS, ERISA, and DOL requirements Provide leadersh...Show more
    Last updated: 30+ days ago • Promoted
    Operations Supervisor

    Operations Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for an Operations Supervisor.Key Responsibilities Lead and develop a high-performing team through guidance, support, and performance management Drive performance and account...Show more
    Last updated: 30+ days ago • Promoted
    Ohio Licensed Respiratory Therapy Supervisor

    Ohio Licensed Respiratory Therapy Supervisor

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Supervisor Respiratory Therapy II - Flexible Staffing Pool.Key Responsibilities Oversee and direct activities regarding respiratory therapy personnel in the Enterprise ...Show more
    Last updated: 4 days ago • Promoted
    Manager of Risk Operations

    Manager of Risk Operations

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Manager, Risk Operations (Earnings & Rebates).Key Responsibilities Identify emerging fraud and abuse risks, designing and optimizing policies, rules, and controls Cond...Show more
    Last updated: 17 hours ago • Promoted • New!
    NY IME Operations Manager

    NY IME Operations Manager

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a NY IME Operations Manager to oversee and ensure the profitability of the regional operations center. Key Responsibilities Drive revenue growth through excellent customer...Show more
    Last updated: 5 days ago • Promoted
    Central Operations Manager

    Central Operations Manager

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Central Operations Manager responsible for managing escalations and resolving complex fleet and maintenance issues. Key Responsibilities Own the Central Ops Escalation p...Show more
    Last updated: 5 days ago • Promoted
    Operations Manager

    Operations Manager

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Manager, Planner Operations.Key Responsibilities Develop and refine standards for vetting, hiring, and onboarding new financial experts Implement and optimize tools an...Show more
    Last updated: 30+ days ago • Promoted