Director, IT Operations

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary :

The Director of IT Operations is a strategic and operational leader responsible for ensuring the reliability, availability, performance and scalability of the organization's IT infrastructure and services. This role oversees the teams and technologies that support end-user experience, enterprise systems, cloud platforms, networking, automation tools, and service continuity. The ideal candidate is a hands-on leader with a strong technical foundation and a passion for operational excellence, innovation, and customer satisfaction.

Key Responsibilities :

Operational Leadership

• Lead and manage IT operations teams across infrastructure, cloud, networking, end-user support, and automation.
• Develop and execute strategies to improve service delivery, system reliability, incident management, and user satisfaction.
• Establish and monitor KPIs and SLAs to ensure high performance and accountability.

End-User Experience

Systems & Cloud Infrastructure

Networking

Tools & Automation

Service Continuity & Resilience

Qualifications :

Benefits Available :

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer