Desktop Systems Specialist

Req. Number

25-429

Job Description

Job Summary :

Our growing organization currently has an opportunity for an IT professional to join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main points of contact for all on-site support as part of a larger team. This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career.

Job responsibilities for the Intermediate Desktop Systems Specialist may include, but are not limited to the following :

Assist employees with the installation, configuration, and ongoing usability of system hardware and software

Offer daily operations and systems support to employees

Verify the functionality of hardware and software components

Troubleshoot hardware and software issues in person, remotely, and via phone

Research questions using available information and resources

Follow standard Service Desk procedures

Create Service Desk tickets to document all customer requests

Identify and escalate situations requiring urgent attention

Stay current with system information, changes, and updates

A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.

Resolution of Service Desk Tickets with minimal supervision

Monthly rotating on-call schedule for after-hours support

Ability to lift 50 lbs.

9 / 80 work schedule

Required Qualification :

3+ years of progressive experience in an IT Help Desk / Desktop Support role

Hands-on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service Management

Exceptional customer service

Excellent written and verbal communication skills

Problem-Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues.

Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team

This position is onsite only, and monthly rotating on-call as needed

Preferred Qualifications :

ITIL Foundation, A+, Google IT Support Professional, and / or equivalent certifications

Knowledge of Azure, VMWare / Vsphere, O365 / Intune a plus

Associates or Bachelor’s degree in Computer Information Systems or related field

This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.

Additional Information

Mercury considers a variety of factors to determine individual base salary offers to candidates, including :

the role and related responsibilities;

prior work experience;

education, training, skills and certifications;

internal equity with others employed by Mercury in similar roles;

geographic location; and

alignment with market data.

In addition to base salary, Mercury provides a variety of benefits for team members including :

bonus opportunities (or special incentives for sales positions);

health, life and disability insurance;

company-paid holidays and time off;

401(k) retirement plan;

discounted employee stock purchase plan;

tuition reimbursement; and

access to professional development and personal wellness platforms including LinkedIn Learning, Headspace, Aaptiv and Virgin Pulse.

Team members at the Director or Vice President level are also eligible to receive annual stock-based awards.

Mercury offers a 9 / 80 alternative work schedule that provides employees more opportunity for work / life balance (available based off location)

Why Mercury?

Why should you join Mercury Systems?

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury? () , or visit the Mercury Community () or find answers to general questions at Mercury FAQs ()

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.

(978) 256-1300

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