Service Excellence Ambassador

Description

Summary : The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.

• Ambassadors are responsible for giving and collecting information for visitors / families / patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality;
• facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays;
• resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met;
• greeting, giving directions, and escorting visitors / families / patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location;

overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.

Thursdays & Fridays 9a-930p

Minimum Qualifications :

Bachelor's Degree (Required)

Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered. Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital.

Minimum Two Years of Experience in a consumer advocacy or service role.

Work Shift :

Scheduled Weekly Hours :

Department

Customer Experience Office

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry
19 days ago