IT Client Services Site Technician

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave / microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (PCBs).

TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Client Services - Site Administrator - Level II / III Support Roles

Skills / Qualifications :

• Help Desk calls from company user base
• Creates the initial record of the request
• Resolves all Level One end-user problems
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications
• Read, understand and apply complex technical information
• Contact third-party vendors for warranty service repair
• Maintain punctual and predictable attendance
• Assist site with after-hours support needs
• Member of on-call after hours rotation for supporting all sites
• Ability to work with minimal supervision, while communicating with site administration and other team members
• Work closely to learn and share technical skills with other team members
• Good Communication Skills
• Able to lead medium sized projects and contribute solutions to knowledge base
• Master new computer technology
• Maintain cooperative working relationships
• Demonstrate sensitivity to, and respect for, a diverse population
• Mentor junior level technicians with technical training
• Dedicated Customer Service skills
• Active and supporting team member with eager, can-do attitude
• Strong knowledge of current desktop and laptop operating systems and hardware
• Ability to install and troubleshoot Microsoft Office and other desktop applications
• Skilled network and printing troubleshooting and problem resolution
• Ability to quickly learn and adapt to new technologies and processes
• Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
• Must excel in an environment where exceeding customer expectation is the key objective
• Strong reading, documentation and basic math skills are required

Responsibilities :

Skills / Qualifications :

Education :

Two years college level course work or equivalent

Microsoft / Cisco Certification not required, but preferred

Experience :

4+ years providing end-user phone support for current PC desktop and application software OR 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment.

SPECIAL REQUIREMENTS :

Candidates must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

Familiarity with some / all of the following applications :

Compensation and Benefits :

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.

A reasonable estimate of the current range is : $48,377 - $76,466

Additional compensation : An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement :

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to : a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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