Director, IT Business OperationsNortheastern University • Boston, MA, United States
Director, IT Business Operations
Northeastern University • Boston, MA, United States
30+ days ago
Job type
- Full-time
Job description.Director, IT Business Operations page is loaded## Director, IT Business Operationslocations : Boston, MA (Main Campus)time type : Full timeposted on : Posted 30+ Days Agojob requisition id : R136533 About the Opportunity This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified .# JOB SUMMARY The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Office of the CIO. This role oversees IT operational excellence to ensure IT investments align with business objectives. The Director of IT Business Operations focuses on ensuring that the IT organization "does the right things" through strategy and governance, as well as "doing things right" through organizational and operational model development and performance management.This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position.This role is hybrid and in the office minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environmentApplicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future# MINIMUM QUALIFICATIONS Bachelor’s or master’s degree in business administration, Information Technology, or a related field. 10+ years of experience in IT business operations, financial management, or IT governance, with at least 5 years in a leadership role. Strong expertise in IT financial planning, cost optimization, and Technology Business Management (TBM). Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills. Strong project and program management experience. Strong collaboration, communication, leadership, and strong stakeholder management abilities. Expected Behaviors and / Competencies Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends. Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted. Encourages prudent risk taking, exploration of alternative approaches and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty. Focuses on desired results and business outcomes. Sets and achieves challenging goals. Clearly defines mutual expectations of self and others in a team setting. Takes appropriate actions to ensure obligations are met. Defines performance standards in terms of doing what is appropriate and doing it well. Revises standards in response to changing business needs. Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties. Examines issues and creates plans with a long-term perspective. Generates ideas and critically evaluates future scenarios. Applies external and internal factors to strategy development. Considers long-term strategic impact when making decisions or setting direction. Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy. Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.# KEY RESPONSIBILITIES & ACCOUNTABILITIES Strategic Planning & IT Governance : 25% Develop and implement IT business operations strategies that support enterprise goals. Establish IT governance frameworks, policies, and best practices for financial and operational management. Align IT business operations with digital transformation initiatives and innovation strategies. Lead process improvement initiatives to enhance IT service delivery and operational efficiency Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others. Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype Performance Metrics & Reporting 35% Define and track key performance indicators (KPIs) for IT operational and financial performance. Develop dashboards and reports to provide IT leaders with insights on efficiency, spending, and risk. Drive data-driven decision-making by implementing advanced IT analytics and reporting mechanisms. Stakeholder Engagement & Leadership 25% Act as a strategic advisor to the CIO on IT business operations, governance, and financial matters. Collaborate with business leaders to ensure IT operations align with enterprise goals. Lead and mentor IT business operations teams, fostering a culture of efficiency and accountability. Operational Efficiency & Process Improvement 15% Lead automation, workflow standardization, and process optimization initiatives across IT operations. Enhance IT service delivery models by leveraging industry frameworks such as ITIL. Position Type General Administration Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade / Pay
#J-18808-Ljbffr
Create a job alert for this search
Director It • Boston, MA, United States
Related jobs
Director, Business Partner US Commercial IT.Be among the first 25 applicants.Join us as the Director, IT Business Partner – US Commercial IT, where you will play a pivotal role in shaping the futur...Show more
Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization.
The Trustees’ preserves, for pub...Show more
At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
Gray, Gray & Gray is one of New England's fastest growing independent full-service consulting, accounting and advisory firms and we are looking for highly motivated, enthusiastic professionals who ...Show more
RSAC is the premier series of global events and year-round learning for the cybersecurity community.RSAC is where the security industry converges to discuss current and future concerns and have acc...Show more
Asset Protection Operations Coach.Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area as...Show more
At Johnson & Johnsonwe believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are ...Show more
EnrichedLIFE Director (Activities / Programming Director).Senior Living Residences who enjoys an exceptional reputation among both families and professionals for providing quality care creating innov...Show more
Boston, MA (Full-time, in office).StemWave is a non-invasive regenerative medical device company reshaping healthcare alongside our provider partners.
Our technology helps people live pain-free by a...Show more
Join us as the Director, IT Business Partner – US Commercial IT, where you will play a pivotal role in shaping the future of technology within the Rare Disease Unit (RDU).As a strategic IT leader, ...Show more
Join us as the Director, IT Business Partner – US Commercial IT, where you will play a pivotal role in shaping the future of technology within the Rare Disease Unit (RDU).As a strategic IT leader, ...Show more
This individual will manage all technology implementation, production support, and maintenance activities for the Clinical, Regulatory and Medical Affairs business units.
The successful candidate wi...Show more
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway.We are seeking an experienced multi-site Director of Operations to oversee the production of met...Show more
At Johnson & Johnsonwe believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are ...Show more
The Director of Business Application Platforms serves as the strategic and technical leader for Dana-Farber Cancer Institute’s enterprise application ecosystem, with a primary focus on Workday and ...Show more
To : All Teaching and Administrative PersonnelBrockton Public SchoolsFrom : Dr.MoranAssistant Superintendent of Human ResourcesRe : Director of Technology ServicesThe above captioned position reports...Show more
Director, Technical Operations, DV+ • • • • • • • •New York City, NY • • • • • • • •Boston, MA • • • • • • • •Broomfield, CO • • • • • • • •Hybrid Schedule (M / F remote, T / W / TH in-office) • • • •At Magnite, we cultivate an environment...Show more
Director - IT Risk & Governance page is loaded## Sr.Director - IT Risk & Governancelocations : Bostontime type : Full timeposted on : Posted 21 Days Agojob requisition id : MFS-231434At MFS, yo...Show more
Director, Business Partner US Commercial IT
Alexion Pharmaceuticals, Inc. • Boston, MA, United States
Full-time
Last updated: 8 days ago • Promoted
IT Operations Manager
The Trustees of Reservations • Boston, MA, US
Full-time
Quick Apply
Last updated: 5 days ago
Multi-Unit Team Leader
H&R Block • Danvers, MA, US
Full-time +1
Last updated: 27 days ago • Promoted
Director - Audit
Gray Gray & Gray • Canton, MA, United States
Full-time
Last updated: 19 days ago • Promoted
Director, IT Security
RSA Conference • Boston, MA, United States
Full-time
Last updated: 18 days ago • Promoted
(USA) Asset Protection Operations Coach
Walmart • Brockton, MA, US
Full-time +1
Last updated: 4 days ago • Promoted
Senior Customer Manager, Americas
Johnson & Johnson • Raynham, Massachusetts, USA
Full-time
Last updated: 20 days ago • Promoted
EnrichedLIFE Director (Activities, Programming Director)
Senior Living Residences • Brockton, Massachusetts, USA
Full-time +1
Last updated: 9 days ago • Promoted
Head of IT & Business Systems
StemWave • Boston, MA, United States
Full-time
Last updated: 5 days ago • Promoted
Director, Business Partner US Commercial IT
Alexion • Boston, MA, United States
Full-time
Last updated: 9 days ago • Promoted
Director, Business Partner US Commercial IT
AstraZeneca • Boston, MA, United States
Full-time
Last updated: 8 days ago • Promoted
Director, IT R&D Systems
Alkermes • Boston, MA, United States
Full-time
Last updated: 24 days ago • Promoted
Director of Operations
Marmon Holdings • Lynn, Massachusetts, USA
Full-time
Last updated: 17 days ago • Promoted
Senior Customer Manager, Americas
6149-DePuy Synthes Products Legal Entity • Raynham, Massachusetts, USA
Full-time
Last updated: 20 days ago • Promoted
Director, Business Application Platforms
Dana-Farber Cancer Institute • Boston, MA, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Technology Services SEARCH EXTENDED
Brockton Public Schools • Brockton, Massachusetts, USA
Full-time
Last updated: 3 days ago • Promoted
Director, Technical Operations, DV+
Magnite, Inc. • Boston, MA, United States
Full-time
Last updated: 2 days ago • Promoted
Sr. Director - IT Risk & Governance
MFS International Australia Pty Ltd • Boston, MA, United States
Full-time
Last updated: 30+ days ago • Promoted