Client Relations Specialist

Client Relations Specialist

ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

Essential Duties & Responsibilities:

1. Produces high quality deliverables for clients to meet deadlines.
2. Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
3. Organizes all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
4. Ensures that all equipment is properly maintained and upgraded.
5. Recommends new acquisitions that will increase productivity.
6. Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
7. Escalates all open helpdesk tickets daily.
8. Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
9. Reviews and keeps the Client Relations Operations Manuals updated.
10. Communicates on a regular basis with the Client Relations District Manager regarding client and staff concerns.
11. Manages inventory and organizes supplies.

Education, Experience & Skills Required:

• High School Diploma, bachelor's preferred
• At least 2 years related to print experience is a plus
• Knowledge of equipment and production materials.
• Demonstrated leadership to motivate and monitor the progress of all employees.
• Superior customer service ability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.