Senior Global Service Professional

The Opportunity

This position works out in our facilities in Irving, TX in the Diagnostics Division.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life.

Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Lead and develop highly technical product support, application support, and training personnel per policies and procedures.
• Responsible for operations manuals, technical service and support documentation; including ISAs; TSBs; Service and Support manuals and user impact for application documentation.
• Develop training curriculums and training materials for new product releases.
• Focal point for global area hematology instructor collaboration and development along with Train-The-Trainer product certifications.
• Represent country and area service teams regarding quality system and service actions for products supported, including customer satisfaction metrics and input.
• Influence and drive service performance at the global and country level. Hold country service teams accountable and manages completion of CAPA mandatory actions prior to due date.
• Translate customer needs into product and process requirements; review process and product designs to ensure that customer satisfaction and establish programs to address those issues and prevent defects.
• Workload balance technical and application support; employee and customer training with internal projects and product improvements.
• Balance on-market resource needs with new product development. Balance project prioritization with support functions.
• Create a climate of high performance, trust and respect within the organization. Conduct performance; development; and disciplinary discussions with employees.

Interview candidates for positions in the department.

Build effective relationships internally and externally by productive exchange information with employees; peers; global service leaders;

internal leaders and customers.

May require some global travel. Communicate effectively with peers and leaders from different countries and cultures on a daily basis.

Share best practices and processes globally to impact service effectiveness.

Manage concurrent projects and meet timelines.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.
• BS or equivalent
• Experience,7+ years of related technical or application experience,
• Previous clinical diagnostics experience is required.
• Hematology knowledge and experience is desired.
• Experience with instrument software loading and interaction with instrumentation is desired.
12 days ago