Digital Account Manager

Digital Account Manager

We are making the world more secure by changing the way developers write code. We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice. Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good. Founded in 2015 out of Australia, we are a truly global company with employees all across the globe including Australia, America, Belgium, England, Iceland and more.

What You'll Do :

• Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
• Own a $3M book of business, covering assigned territories.
• Find avenues to drive revenue growth and mitigate revenue loss, hitting monthly, quarterly, and annual targets.
• Forecast quarterly expansion and renewal rate with accuracy, breaking out areas of revenue growth, loss, and reactivation.
• Preserve and enhance customer relationships by engaging in renewal processes showcasing SCW's value proposition.
• Build and manage renewal forecasts with accuracy, working to mitigate churn and amplify expansion opportunities.
• Coordinate and build relationships with SCW's top clients, driving positive outcomes for both parties.
• Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
• Monitor customer health and product usage to spot retention risks and growth potentials
• Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
• Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
• Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
• Collaborate with Customer Success, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation

What We're Looking For :

Why This Role :