Client Success Specialist

Job Description

Job Description

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion .

We're a member of the S&P 500 and FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

We have an opportunity to hire for a client service-oriented Client Success Specialist, Public Storage Advantage® (Third Party Property Management).   This non-exempt, full-time (40 hours per week, eligible for over-time) position is based in-office as part of our expanding Corporate HQs in Plano TX.

You are the right person for the job if you are resourceful, committed to providing outstanding service, demonstrate active listening skills, and be highly effective at addressing Owners' inquiries regarding company services and property performance. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.

Responsibilities :

Provide our 3rd-party Property Owners with the highest levels of service and professionalism ensuring complete satisfaction and support in property operations.

Act as a liaison between Owners and Company Management, facilitating clear and effective communication.

Provide Owners with business status updates, work-order details, and sales forecasts via inbound or outbound calls, ensuring our Owners are well-informed about their properties.

Pre-review / review monthly financials for each Owners' portfolio, preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information, ensuring transparency and accuracy.

Facilitate one-on-one feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements.

Participate, support and / or coordinate Customer Service, Revenue Management and Marketing, and other internal department projects related to our Third Party Management business, contributing to the overall success of the team and our Owners.

Qualifications

Exhibit strong critical thinking, problem-solving and active listening skills

Adept at independently analyzing situations and delivering thoughtful responses while serving as a liaison between multiple parties

Ability to review and summarize a Profit & Loss statement and Balance sheet, understanding concepts of Operating Expenses, Revenue and Net Income, Actual and Budget Variance, GL Details and Rent Roll

Be highly organized, capable of reviewing contracts, tracking work orders and following general operating procedures

Ability to resolve multifaceted issues that may require extensive research and complex decision-making skills

Proven capability to build rapport and develop professional relationships, such as with Owners

Experience in mentoring and training clients and peers, fostering professional growth and development

Excellent verbal and written communication skills

Proven track record showing a strong commitment to client services

Ability to be resourceful and proactive, adaptability in a fast pace environment

Requires 5+ years of business-to-business customer service, client support and / or account management experience

College courses or degree preferred

Proficiency with Microsoft applications such as Word, Excel, and Power Point

Additional Information

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.