Customer Service Associate - Full-Time
Midwest Shooting CenterToledo, Ohio, US2 days ago
Job type
- Full-time
- Part-time
- Permanent
Job descriptionSales Performance : Meet or exceed weekly, monthly, and quarterly sales goals for memberships, training consults, and retail. Customer Service : Deliver service excellence and proactively address concerns or escalate as needed. Compliance & Safety : Maintain ATF, OSHA, and company policy compliance without exception. Always practice and promote firearm safety. Culture Stewardship : Demonstrate integrity, initiative, and respect. Be obsessed with maintaining a location that reflects pride and professionalism. Development : Participate in ongoing learning (minimum 5 hours per quarter) and read assigned developmental books. Be a self-starter in professional growth. Team Contribution : Engage in regular team meetings, training sessions, and forecasting efforts. Provide feedback and participate actively in the evolution of our business. Strong communication skills, clear, persuasive, and professional. Customer-centric mindset with a passion for service and sales. High attention to detail and commitment to excellence. Critical thinking and adaptability in a fast-paced, evolving environment. Willingness to learn, grow, and take ownership of your role. Ability to collaborate and build strong internal and external relationships. Prior customer service and sales experience Must be able to pass a background check and drug test. Must be 18 years or older. Training & Development : Dedicated programs for skill-building and promotion pathways. Performance-Driven Culture : Results matter, your growth is our growth. Valuable Perks : Memberships, discounts, medical, dental, and vision insurance, 401k match, group and voluntary life insurance, and incentive programs. Leadership & Support : Regular coaching, mentoring, and access to experienced Servant Leaders.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
At Midwest Shooting Center, we embrace growth, teamwork, and excellence. Our purpose is to build an industry leading firearms business that enhances the lives of our employees, customers, and communities by providing a welcoming, safe, and professional environment for our customers while developing top-tier talent within our team. We are proud of our culture, built on trust, performance, and mutual respect, and we hire, reward, and develop around our core values : Team-Driven , Adaptability , and Ownership .
Full and Part Time positions available
Hourly Base Pay : $12.00 - $14.00
Supplemental Pay : $3,000 - $5,000 annually
Your Role as a Sales Associate :
As a Sales Associate, you are a vital part of the Midwest Shooting Center experience. This is more than a sales job, its a customer engagement and leadership opportunity. You'll be responsible for connecting with customers, understanding their needs, and providing tailored solutions that support our core services : memberships, training programs, and retail products.
Day-to-Day Responsibilities :
- Greet and assist customers on the retail floor and range with enthusiasm and professionalism.
- Perform all sales transactions and firearm-related processes in compliance with federal and state regulations.
- Conduct range check-ins / outs and act as a certified Range Safety Officer (RSO).
- Maintain store appearance : cleanliness, organization, and product presentation.
- Engage in regular training and uphold our safety, compliance, and service standards.
- Share knowledge with teammates and contribute to a respectful, high-performance work environment.
- Execute the MIDWEST Way and ensure every customer leaves satisfied.
Expectations :
Key Competencies :
Why Join Midwest Shooting Center?
Ready to grow with us? Apply today and be part of a culture where excellence, safety, and service drive everything we do.
Compensation details : 12-18
PIfb50302f1b1e-31181-38900751
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Customer Service Associate • Toledo, Ohio, US
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