Information Technology (IT) Analyst

4740 Log Cabin Dr

Macon, GA, 31204

(478) 784-1448 |

https : / / www.americanpride.bank / Social Media Facebook LinkedIn

Job Title

IT Analyst

Position is responsible for excellent customer service and technical support to all Bank employees. Based on-site at any of our Middle Georgia locations.

About American Pride Bank Inc

American Pride Bank was founded in 2007 by first-generation Americans and entrepreneurs to ensure everyone has fair access to financial products and services needed to achieve their American Dream. Our mission is to build a diverse-owned bank that serves ambitious, underestimated people and places, creating pathways for generational wealth, growing local economies, and reducing economic disparities. We are more than a bank; we are trusted partners who ensure every customer and business owner can achieve their American Dream. We take pride in seeing our communities prosper and knowing we played a part in that success. Our niche is serving small business owners, providing dignity in banking, and making people feel seen and valued. Through it all, we offer responsive, flexible, and tailored banking services that allow our customers to make money, build wealth, and secure a long-term legacy of financial well-being.

We are searching for a full-time Information Technology (IT) Analyst to support the Bank's IT department. This position is primarily responsible for providing excellent customer service and technical support to the Bank's employees. Service area will span across all functional areas of the Bank and include both hardware and software programs. This is an on-site position and can be based at any of our Middle Georgia locations.

Duties and Responsibilities

• Provide Level 1 technical support for Bank hardware, software, and network related issues via phone, email, or in person.
• Diagnose and resolve technical problems promptly, escalating complex issues to higher-level support when necessary.
• Install, configure, and maintain computer systems, and software applications.
• Assist with onboarding and offboarding employees, including setting up accounts and devices.
• Gather data and prepare monthly reports for review by Management.
• Collaborate with IT team member(s) and IT Management to improve processes and system performance.
• Educate users on best practices for IT security and system usage.
• Maintain knowledge and awareness of financial industry technical issues and trends.
• Assist IT Management with all Annual Upgrades, End of Year processes, and special projects as needed.
• Support the management of the business continuity and disaster recovery functions of the Bank.

Environmental and Physical Activity

Qualifications

Knowledge, Skills & Abilities

Benefits

American Pride Bank is an equal opportunity employer, committed to providing accommodations to employees with disabilities.

J-18808-Ljbffr