Assistant Manager at Stile Media

Job Description

Job Description

Position Overview :

The Assistant Store Manager creates an exceptional in-store experience, builds lasting relationships with clients, and is driven to exceed monthly sales plans for the location. Assistant Store Managers have responsibility to ensure Stylists are well-trained, motivated, and engaged in an effort to maintain and grow a book of clients and achieve / exceed individual shares of the monthly sales plan.

Duties / Expectations as Assistant Store Manager include, but are not limited to :

SALES

• Understands that sales are the number one priority of all members of the Stile team.
• Develops a team of well-trained Stylists to ensure that sales plans are achieved / exceeded each month and clients receive an exceptional in-store experience 100% of the time.
• Utilizes social selling to provide the highest level of service without coming across as pushy. Ensures the social selling technique is being used by all Stile team members.
• Builds a fitting room with 3+ pieces (from different categories) for each client based on their individual style / needs. Ensures that all Stylists are building fitting rooms with 3+ pieces (from different categories) for their clients.
• Provides the client with product knowledge to enhance engagement and maximize sales.
• Conducts regular product knowledge sessions with the team to ensure clients are provided with the best selections for their body type as well as the answer to any product related questions they may have.
• Provides team support by sharing knowledge or assisting in client interactions as needed.
• Understands that it is the Store Manager & Assistant Store Manager’’s jobs to jump in and maximize / “save” sales when the potential is there.
• Understands that social selling does not stop prior to the fitting room experience. Encourages the client to come out of the fitting room as they try items on to provide styling assistance / tips. Helps the client make selections by building confidence & offering honest suggestions / opinions. Ensures the team is doing the same and no client is left alone at the fitting rooms.
• Builds and cultivates effective relationships with clients.
• Develops a book of clients and contacts them with personalized messages daily using the One Shop app.
• Monitors personalized One Shop messages sent to clients by the team & ensures they are being sent every shift.
• Pulls the sales report in Heartland daily to keep track of individual progress towards sales plans.
• Utilizes the sales report in Heartland to develop & implement individualized training for Stylists to ensure all individual plans are achieved / exceeded.
• Understands that the Store Manager & Assistant Store Manager have the largest portion of the sales plan each month & remains sales focused to ensure it is met or exceeded.
• Updates the push category whiteboards two times a week and communicates push categories with the team. Ensures push categories that fit each client's style are being sampled / added to fitting rooms.
• Commits to delivering an optimistic, high-energy, and team-oriented store atmosphere.

OPERATIONS

MERCHANDISING

SCHEDULING

RECRUITING

SOCIAL MEDIA

IN-STORE EVENTS

Qualifications

We are looking for team members that are excited to grow within the company!

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