Operations Team Lead, Neurodiverse Solutions

Operations Team Lead

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Do you have a passion for developing, coaching, and motivating a team? We are looking for an Operations Team Lead with strong leadership, communication, and resourcefulness skills to lead a neurodivergent team of Provider and Data Entry Analysts.

Job Description

We are looking for an Operations Team Lead to develop and manage a team of our neurodivergent associates working in Provider and Data Entry Analysts within a top Dental Care Institution. As a Neurodiverse Solutions Team Lead you will be responsible for understanding all related work and reporting upon the team's progress towards project goals and milestones. This position will be full-time and remote. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders / Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You'll Do

Mentor, coach, and support neurodivergent associates working in Provider and Data Entry Analysts

Maintain an associate skill assessment and talent development program for each team member

Establish and maintain a regular cadence with client leadership at all levels and associates, obtaining and providing bi-directional feedback

Act as initial escalation point of contact on associate issues, and advocate for team members with client

Analyze existing data and perform data gap analysis with the goal of improving metrics

Ensure that work tasks are delivered on time, within SLA and to the expectations of IT sponsors and business stakeholders

Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Facilitate the development and maintenance of operational process documentation

Ensure that the team manages the client's data in accordance with security, confidentiality, and integrity requirements

Generate and present executive summary reporting including key metrics to measure and manage performance

Provide feedback on directory accuracy reports and audits regarding missed components or incorrect data updates.

Review / Quality Control of reports before submitting to ensure reports have been completed in their entirety

Maintain record of metrics for CAI and client review both in Power Point and spreadsheet format to show weekly and monthly statistics

What You'll Need

Required :

Bachelor's degree or higher in business administration or a related field

3 years' experience managing direct reports, including delegation of tasks, performance appraisal / yearly reviews, and corrective action

Experience interviewing candidates and providing feedback to hiring managers

Experience leading the training, guidance, and performance management of new and existing team members

Experience organizing, and executing training and development plans, and communicating progress and managing expectations across all levels of leadership

Experience managing multiple priorities, analyze technical problems and synthesize thoughtful solutions

Ability to navigate complex and difficult situations with tact

Relationship building skills to solidify and retain current business and identify / communicate opportunities for business development

Preferred :

Outstanding organizational skills

Good analytical skills

Strong written and verbal communication skills

Well organized with the ability to manage multiple priorities

Solid interpersonal skills, ability to work on a team

Ability to drive work to completion and escalate when necessary

Excellent organizational and leadership abilities

Experience managing and supporting remote teams

Ability to manage, train and guide personnel

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Must be able to communicate with customers / team members over the phone and in person

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.

$52,000 - $55,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.