Customer Service Representative

Customer Service Representative

Department : Customer Service Location : Newport News, VA

Position Summary :

50Floor, Inc. is looking for a service oriented Customer Service Representative with good organizational skills. This position will perform tasks related to organization and communication between external and internal customers.

Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions.

The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.

Customer Service Representative Responsibilities :

• Field incoming customer calls
• Data-entry
• Communicate with vendors regarding claims and warranty issues
• Pro-actively follow up on client issues to ensure problems are resolved appropriately
• Communicate changes and collaborate with internal teams
• Filing, faxing, scanning, and other administrative support duties assigned

Customer Service Representative Skills Needed :

• Positive and professional demeanor
• Customer-oriented approach and desire to assist others
• Superior organizational skills
• Excellent written and verbal communication
• Strong time management skills and ability to multi-task and prioritize work
• Great attention to detail and problem-solving skills

Customer Service Representative Requirements :

• 2+ years of customer service experience preferably on the phone
• Proficiency in MS Office Suite and ability to learn new software systems quickly
• Typing speed of 35+ wpm
• High School Diploma or equivalent; college courses in business and / or courses requiring extensive writing preferred

Company benefits and perks :

• Premium 401k Investment Plan with a dollar for dollar match up to 3%
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short Term & Long Term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• Perks An employee discount purchasing program

About 50Floor...

50Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market.

We have a unique approach to customer service in that we partner with customers through each step of the selection process.

This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customers needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.

A family owned business, 50Floor is home grown in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation.

We achieve this by maintaining a small company culture and keeping in touch with the individual communities where we do business.

We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."

Background Checks The company conducts background checks including consumer reports for purposes of hiring or contracting.

By submitting your resume and / or application, you authorize to transmit and store your information in the companies recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications.

Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.*