Salesforce Administrator

Job Description

Job Description

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA Problem Solved.

That's the FACE Culture that we live and breathe here at MRA.

MRA The Management Association is seeking a Salesforce Administrator who will be responsible for supporting the multiple business lines of MRA and the ongoing development of our Salesforce.

com deployment. The successful candidate will have a record of success in improving processes and user adoption.

Essential Duties & Responsibilities

The Salesforce Administrator will provide day-to-day support of Salesforce, including user administration, system configuration, report, and dashboard design;

as well as delivery of training, configuration, maintenance, and support required to ensure information is effectively used in decision-making and operations.

This position will also be responsible for supporting the documentation of business rules / requirements for new and existing applications and assisting in the development process.

Platform Administration

• Salesforce CRM Management : Administer and configure Salesforce or related platforms, including automating processes using out-of-the-box tools.
• System Administration : Provide support and maintenance for internal environments, including customized applications, user permissions, security settings, custom objects, and Flows.
• User Management : Manage user access and permissions, including granting access and access removal as required.
• Manage User Cases, Troubleshooting, and Issue Resolution : Identify, diagnose, and resolve technical problems in Salesforce, escalating and tracking issues appropriately.
• Data Management : Standardize, cleanse, and upload external data into the Salesforce platform to ensure accuracy, data integrity, and manage data retention policies.
• Business Process Support : Act as the "Superuser" expert for specific business units, providing support and guidance on system or application us.
• System Configurations : Collaborate with team members and internal departments to define business requirements and implement solutions.
• Declarative Development (page layouts, fields, views, validation rules, formula fields, FLOWS and advanced functions specific to the platform).
• Sandbox environment management.
• Ensure all code / solution development follows internal best practice standards.
• System integration testing, performance testing, regression testing, user acceptance testing, and defect remediation.
• Aids in a host of production support activities that include Break / Fix support, maintenance upgrades, transition activities, small enhancements, etc.
• Create and maintain system documentation and training materials.
• Identify and implement salesforce.com best practices to increase business performance relating to efficiency, improved customer service, and sales.
• Analyze requirements and system capabilities to provide feedback, gap analysis, identify unused or underutilized platform features, and solution proposals.
• Create and maintain detailed documentation including technical designs, project plans, and workflows.

Minimum Qualifications

• Bachelor's Degree or 3+ years of comparable work experience required.
• Salesforce Admin Certification required and up to date.
20 days ago