Regional Director, High Rise

Description

Job Overview :

The Regional Director is responsible for FirstService Residential’s Management operations in a particular market area or business segment. The Regional Director is a team builder and leader that ensures high levels of service and client satisfaction, uses FSR resources to the advantage of staff and clients, and understands the local market. Regional Directors are experts in common interest development management, excellent communicators, creative problem-solvers, inspirational motivators and promoters of FSR’s growth.

Ideal Candidate MUST HAVE : Strong People Leader skills, excellent communication, and Community Management experience (Preferably HOA).

MUST HAVE : Experience as an onsite General Manager (HOA).

Compensation : $110-120k + up to 18% annual bonus

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities :

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

People Management

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Leads and collaborates with support team members to successfully onboard new community managers and other associates as needed.
• Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism, and maintaining a strong work ethic.
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures and owning issues and solving problems in collaboration with other departments to deliver measurable business results.
• Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints, and annual reviews.
• Has a regular meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives
• Supervises community management staff that support the operations of a portfolio of accounts. Interacts with developer clients during the phasing and turnover of projects to ensure proper annexation, account set-up, account management, client (developer) communication, and other duties related to the transitioning of a new building or community.
• Reviews and approves payroll for the area of responsibility and timely submits to the payroll department.
• Has the ability to interview, select, train, manage and discipline staff members and make recommendations for disciplinary action and termination.
• Will provide advice and recommendations to subordinates in matters relating to complaints and disputes brought about by internal and external customers.
• Supervise staff, both direct and indirect reports, including exempt and nonexempt.
• Refer to Regional Director Playbook for an additional description of the role and responsibilities of this position.

Client Retention -  Maintain client satisfaction by ensuring excellent delivery of FSR’s contracted scope of services.

KEY PERFORMANCE METRIC / GOAL : 100% client retention

Employee Retention & Development  - Build a strong and resilient team by fostering positive attitudes and a performance-based culture.

KEY PERFORMANCE METRIC / GOAL : 10% or less voluntary turnover

Grow Regional Earnings

KEY PERFORMANCE METRIC / GOAL : Meet Regional EBITDA targets – Typically requires 100% account retention and one or two new accounts each year

Skills & Qualifications :

Education & Experience :

Supervisory Responsibility :

Tools & Equipment Used :

Travel :

Physical Requirements & Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.