Social Service Coordinator

The Salvation Army Mission : The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary / Primary Purpose : Assist clients with intake process for food pantry, Pathway of Hope or other services provided.

Essential Duties and Responsibilities :

• Complete intake interviews with clients requesting material assistance and determine level of need as well as document need, situation, and assistance provided.
• Develop case plans, evaluate behavioral adjustment, and monitor client progress toward objectives.
• Counsel clients on available resources, barriers to employment, independent living skills and other areas involving defined problems or concerns; explain procedures, rights, responsibilities and confidentiality.
• Plan, coordinate and facilitate weekly social service staff team meetings.
• Maintain accurate, confidential and detailed case management files and referral materials.
• As appropriate, enroll clients in Pathway of Hope and provide related coordinated and collaborative case management services.
• Complete The Salvation Army's Case Management Certification course.
• Utilize the Service Point and SIMS (client information management systems) for social service clients and Pathway of Hope clients respectively.
• Complete Salvation Army statistics and maintain documents pertaining to grants and other reporting requirements.
• Responsible for maintaining inventory for material assistance; ordering supplies, and stocking inventory.
• Participate in community social service functions, networking opportunities, and conferences as requested by Corps Officer.
• Educate and coordinate with community agencies about Salvation Army Social Services activities.
• Make referrals for clients requesting services unavailable at The Salvation Army.
• Represent The Salvation Army at all times in a professional manner.
• Driving is an essential function of this role.
• Coordinate seasonal Social Service events, i.e. Fan drive thanksgiving & Christmas Baskets etc.
• Attend & assist in community outreach events (picnic in the park, Women's fair, etc.)
• All other duties as assigned.

Supervisory Responsibilities : Supervision of social service employee staff & volunteers for Social Services Programs.

Education and / or Experience : High School Diploma or General Education Degree (GED) required. Preferred Associates Degree in Human Services Field.

Qualifications : The requirements listed below are representative of the minimal knowledge, skill, and / or ability required for this position.

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Basic computer skills with ability to access payroll, timekeeping and personal data via a web-based system.
• Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters
• Attention to detail and creative problem-solving skills.
• Strong independent judgement.

Other Qualifications : Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licenses, Registrations : Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army. In addition, food handler's certification and service point training.

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will require the ability to lift and / or move more than 50 pounds occasionally.

Working Conditions : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job - an office environment and while performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.