Assistant Front Office Manager

Front Office Manager

Assist in managing all aspects of front office areas, including guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his / her absence.

Act independently as MOD, covering morning and evening shifts.

Supervise all front office staff including front desk, communications, uniform services and concierge.

Offer MOD support to other unsupervised departments as needed.

Act as Travel pass champion.

Distribute minutes and conduct Manager's Meeting.

Oversee VIP arrivals.

Perform VIP Escorts.

Act as Lobby Ambassador.

Track and follow up on in-house guest challenges.

Resolve guest related issues.

Liaison with other departments to ensure guest satisfaction.

Assist with post-stay guest follow up.

Perform Property rounds.

Act as Front Office representative during Pre-Cons.

Monitor and coordinate concierge requests.

Provide site tours of the hotel.

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.

You will consistently deliver our GUEST model :

• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest's name
• Establish / anticipate needs
• Solve and own all requests / complaints
• Thank everyone

Build solid relationship with your Colleagues.

Treat colleagues with respect and dignity.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Pay Range : $28.00-$29.00 / hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific / overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.