FS Insurance Management Consultant - Manager

Customer Service Manager

A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to :

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's / client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

The Opportunity : As part of the Customer Service team you operationalize business strategies and transform the functions of the entire supply chain for Insurance clients. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. This role involves managing complex business initiatives through the assessment, design, and implementation of operational improvements.

Responsibilities : Supervise, develop, and coach teams to deliver exceptional work. Manage client service accounts and drive project workstreams. Analyze and solve complex problems to develop deliverables. Operationalize business strategies for Insurance clients. Transform operational chain functions through operational improvements. Foster a culture of continuous improvement and innovation. Maintain rigorous standards of integrity and authenticity in every client interaction. Implement strategic planning and execution for client projects.

What You Must Have : Bachelor's Degree. 5 years of combined experience in Consulting and the Insurance industry.

What Sets You Apart : Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration / Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management / Research preferred. Operationalizing business strategies for Insurance clients. Transforming supply chain functions. Managing complex business initiatives. Building and maintaining client relationships. Delivering strategic and creative business results. Encouraging innovation and team development. Conducting quantitative and qualitative benchmarking. Developing Insurance thought leadership.

Travel Requirements : Up to 60%.