Kate Spade New York Client & Service Expert
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit our people page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The successful individual will leverage their proficiency in retail to :
Client & Service Expert :
- Achieves individual sales goals
- Develops strong product knowledge across all categories
- Responsible for ensuring exemplary customer service by delivering the ultimate kate spade experience
- Able to develop a personal connection with guests through effective use of selling skills
Leadership Presence :
Achievement of personal sales goalsExtensive product knowledgePartner with store manager and assistant manager to elevate selling culturePartner with store manager and assistant manager to initiate business driving events in storeBuilding Brand Equity :
Ability to understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customerBuild strong relationships with clients as a brand ambassador of the companyCommunicate client feedback to store manager and assistant manager to elevate client service and salesOperational Excellence :
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facilityThe accomplished individual will possess :
Strong communication skillsProven ability and contribution to an elevated selling cultureElevated sense of personal styleMinimum 2-3 years' experience in luxury goods or a comparable retail environment
Bachelor's degree in related field preferred
Physical requirements :
Available to work store schedule, as needed, including evenings and weekendsStanding for extended periods of timeAble to safely lift boxes up to 50 poundsComfortable climbing laddersOur competencies for all employees :
Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to fin