Office Manager - Worcester Client Center
Job Category : Administrative
Requisition Number : OFFIC004719
Location : Worcester, MA 01608, USA
Description
Essential Responsibilities :
- Provide support in understanding paperwork related to social security benefits and provide advocacy as needed
 - Process all new applications for Organizational Representative Payee
 - Close all accounts in accordance with Social Security guidelines including the proper return of conserved funds
 - Ensure funds from representative payee accounts are used to meet the basic needs of food, shelter, clothing, and medical care
 - Responsible for the disbursement of funds and successful collection of all required paperwork and receipts in accordance with policy and procedures.
 - Collaborates with the program staff to process budget changes timely and accurately
 - Monitor all checking and savings accounts on Individual's behalf to ensure minimum balances are maintained while also corresponding with Funds Management Training Plans
 - Reports changes in the clients' status to the Social Security Administration (SSA) upon notification of such an event by program staff.
 - Ensures client's account is reconciled and conserved funds forwarded to the SSA in the event the client is no longer receiving services.
 - Works with the Internal Audit and Finance staff to establish and enforce all new representative payee policies and procedures.
 - Works with the Finance staff to research and address account reconciliation questions and variances as needed.
 - Research complex issues and questions and demonstrate problem solving skills
 - Communicates to and provides training to program staff on rep payee issues, as needed.
 - Responds to all inquiries with rep payee information.
 - Ensures that all receipts and disbursements are processed in a timely manner.
 - Creates and delivers all client reports to Social Security on a timely basis.
 - Maintains current on Social Security issues and regulation
 
Qualifications :
Bachelor's degree in Accounting, Business Administration, or related. In some cases, experience may be substituted for academic training.Experience with Rep Payee functions is strongly preferredKnowledge of payroll and accounts payable procedures and practicesExcellent organizational, time management, analytical, and communication skills requiredAbility to handle people and situations with diplomacy, compassion and tactMust be able to travel to banking institutions, county offices and SSA officesValid driver's license and an acceptable driving record requiredAbility to work within the Mission of the agency, "we are called to strengthen communities by empowering people to respond to life's challenges."Trainings Required :
Certify in First Aid and CPR within 90 days of employmentAscentria Organizational OrientationMaintain mandatory training certifications and e-Learning certificates, as neededOrganizational Rep PayeeDDS Regulations concerning management of client fundsMaintain mandatory training and certifications as required.