Operations Admin II

Job Description

Reference # : P25-283941-2

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone
• Reviews, researches, and / or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve, and / or escalate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and / or files for review

Additional Quality Assurance / Loss Prevention Essential Functions

Additional Linehaul Essential Function

Minimum Education

High School Diploma or GED required

Minimum Experience

Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills and Abilities

Job Conditions

Minimal travel required.

Preferred Qualifications :

Pay Transparency

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants w o require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

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