Supervisor, Technical Operations (Single Location)

Supervisor, Technical Operations (Single Location)

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Job Description : The Supervisor, Technical Operations is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources as well as leadership to the TAC employee base.

Candidates must have a solid understanding of Facilities infrastructure, Windows operating systems, PC Troubleshooting and Management Applications. Demonstrated intermediate leadership skills and abilities. Must represent Flexential professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions :

• Customer Support (35% of Duties) : Provide support to Flexential customer base, timely resolution and / or escalation of customer issues, maintain professionalism, troubleshoot and document technical issues using Flexential ticketing system, follow Flexential Support processes and procedures, execute routine maintenance procedures (Customer reports, System Updates, Backup Services), infrastructure inventory audit and verification, physical device alert review throughout data centers, incident triage and escalation, assist with customer Joint Technical Review preparation, participate and / or present Joint Technical Review.
• Provision Flexential Services (25%) : Coordinate and / or complete physical and logical installations of Flexential services, update all relevant and required documentation.
• Leadership Responsibilities (15%) : Manage assigned workflow tasks, respond professionally and effectively to customer requests and / or issues, execution of technical tasks required to transition customers from sales to ongoing support, provide feedback and coaching to TACs, manage TAC interns, maintain TAC work schedule, resource assignment in TAC, oversight of all special projects, taking ownership of technical issue and communication to the customer, possess minimum two core strengths within the verticals of Flexential Services, develop training plan for TAC personnel, conduct and assist with knowledge transfer and training exercises, other duties as assigned.
• Assist in Facility Operations (5%) : Follow Flexential data center policies and procedures, participate in Facility Training Programs, work with Market Facility Operations Engineer on daily data center management, manage inventory levels of data center consumables / supplies, maintain proficiency with all Flexential services, recruiting activities, screen resumes, schedule and lead interviews, perform other duties as required.

Required Qualifications :

Preferred Qualifications :

Physical Requirements :

Base Pay Range :

Hourly salary range offered for this position is estimated to be $31.23 - $38.00 . However, the actual pay range depends on each candidate's experience, location, and qualifications.

Variable Pay : Discretionary annual bonus, based on personal and company performance.

Flexential participates in the E-Verify program.

EEO Statement : Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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