CPT-9925 Credit Repair Operations & Dispute Management VA

CPT-9925 Credit Repair Operations & Dispute Management VA

Independent Contractor Business Support VA-Senior Level (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client seeks senior-level Virtual Assistants with hands-on experience in the credit repair industry, particularly in data entry, dispute filing, client portal management, and credit bureau communication.

The VA(s) will handle all administrative and operational aspects of client dispute rounds, ensuring each file moves accurately through the 3-round dispute process. This includes entering new clients, managing disputes for active rounds, following up with bureaus, and communicating with clients regarding missing documents or portal issue.

This role requires precision, punctuality, and fluency in English, with a strong understanding of the credit repair process, dispute letters, FTC filings, and credit bureau correspondence. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks :

• Client Data Management & Setup

Review incoming leads or new client emails and import clients into the system for Round 1 processing.

Review each client's credit report to identify negative or disputable items.

Round 1 : Initial dispute of 30+ items.

Reach out to clients via email or Slack when documents are missing, reports are incomplete, or additional verification is required.

Maintain detailed dispute and client progress logs using internal tracking sheets.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client's requirements :

Minimum 23 years in the credit repair industry or similar financial dispute-handling roles.

Strong command of Microsoft Excel or Google Sheets for data tracking.

Exceptional attention to detail and accuracy in data entry.

Prior experience with FTC or CTSP dispute filings.

Application Software Knowledge / Required Tools :

Credit Repair Cloud, DisputeBee, Client Dispute Manager (or equivalent)

Slack (internal coordination), Gmail

Google Sheets / Excel

Adobe Acrobat, DocuSign (for client consent and filings)

CRM tools or in-house client tracking systems

Staffing Structure (Proposed) :

VA #1 (Round 1 Management) : Focuses on importing new clients, completing data entry, and initiating first-round disputes.

Manages all three dispute rounds end-to-end with structured daily check-ins and reporting.

Work Schedule :

Note : The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement :

By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.

We look forward to reviewing your application and potentially working with you on future client engagements!