Talent.com
HITACHI SERVICE MANAGER-Construction Equipment (43403)
HITACHI SERVICE MANAGER-Construction Equipment (43403)Arnold Machinery Company • Commerce City, CO, US
HITACHI SERVICE MANAGER-Construction Equipment (43403)

HITACHI SERVICE MANAGER-Construction Equipment (43403)

Arnold Machinery Company • Commerce City, CO, US
6 days ago
Job type
  • Full-time
Job description

Overview

HITACHI SERVICE MANAGER-Construction Equipment (43403) – Arnold Machinery Company

Service Manager (Construction Equipment) role with a $2,000 sign-on bonus. Arnold Machinery Company is committed to delivering customer satisfaction through a strong, comprehensive machinery support team.

Responsibilities

  • Staff Supervision & Training : Supervise and support the staffing and retention of technicians; coordinate training opportunities; ensure safety protocol adherence.
  • Customer Relations & Invoicing : Resolve customer concerns professionally; review and approve invoices for accuracy; provide repair cost quotes and pursue opportunities to drive revenue.
  • Operational Oversight & Performance Management : Oversee maintenance and inventory of the service truck fleet; resolve warranty issues with manufacturers; coordinate with internal departments to streamline service operations.
  • Financial Management : Manage the service department's financial performance, control expenses, and maintain budgetary discipline; align procedures with profitability and efficiency goals.

Knowledge, Skills, And Abilities

  • Communication Skills : Strong written, verbal, and interpersonal communication.
  • Technical and Software Proficiency : Proficient with relevant software and computer use.
  • Leadership and Problem-Solving : Performance management, negotiation, leadership, and team motivation; ability to manage stress with a solution-oriented mindset.
  • Organizational Skills : Planning, organizing, and prioritizing tasks to meet deadlines accurately.
  • Industry Knowledge : Understanding of repair requirements, inventory, and service operations; familiarity with financial reporting and expense control for service departments.
  • Training & Development : Ability to provide ongoing training opportunities for self and staff.
  • Business Development : Knowledge of marketing strategies to acquire new business and grow the customer base.

    • Education And Experience

  • Minimum Requirements : Two years of higher education; three to five years of relevant experience in marketing, customer relations, machine setup and repairs, management and supervision; current, clean Class B CDL.
  • Additional Skills & Experience : Ability to work under pressure and manage multiple tasks; strong leadership and team-building capabilities; expertise in financial reporting and expense control within a service department; strong communication, negotiation, and problem-solving skills.

    • Measurements Of A Good Service Department

  • Key Performance Indicators (KPIs) : Administration ratio, customer billing rate, gross margin on labor and overall gross margin, departmental expenses, net profit, average technician billing, technician expense hour, rework and policy adjustments based on training needs.

    • Benefits Offered

  • Comprehensive Health Coverage : 100% of medical premiums paid by the company for associates and their families; dental and vision plans.
  • Time Off & Paid Leave : Paid sick leave, vacation days, and holidays.
  • Financial Benefits : 401(k) / Roth with company match; quarterly and yearly bonus programs; company stock after 5+ years of service.
  • Other Perks : Competitive pay and growth opportunities.

    • Additional Information

    This job description outlines the general responsibilities of the Service Manager position but is not intended to be an exhaustive list of duties. The position may evolve or change based on the needs of the company. Arnold Machinery is an Equal Opportunity Employer. We do not discriminate based on physical or mental disability, provided the essential functions of the job can be reasonably accommodated. Requests for reasonable accommodations will be handled on a case-by-case basis. Arnold Machinery participates in E-Verify.

    Reason to apply : opportunities for growth, development, and long-term success within Arnold Machinery.

    Why Arnold Machinery?

    At Arnold, employees are valued for their contributions. If you have leadership, customer-focused attitude, and technical expertise, we encourage you to apply today!

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : Machinery Manufacturing

    • Referrals increase your chances of interviewing at Arnold Machinery Company.

    J-18808-Ljbffr

    Create a job alert for this search

    Equipment Service • Commerce City, CO, US