Intake Analyst (Staff Service Analyst)

Intake Analyst

The Department of Financial Protection and Innovation (DFPI) protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.

The Department of Financial Protection and Innovation is recruiting for one, Permanent, Full-time Staff Services Analyst position within the Consumer Services Office. This position is located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.

Are you interested in working on an adaptive, dynamic, and engaging team? Do you possess strong analytical skills and experience researching complex scenarios with limited available information? Do you have experience and a desire to provide high quality customer service through written and verbally communication? Would you enjoy a job where you know your work directly impacts and enhances the lives of your customers? If so, the Consumer Services Office is the right place for you.

Under the direct supervision of the Staff Services Manager I, the Staff Services Analyst is responsible for reviewing, analyzing, and processing consumer complaints, and phone and email inquiries for the Consumer Services Office. Please see the attached duty statement for a complete breakdown of duties.

Applicants will need to take and pass the online Staff Services Analyst exam / assessment to be eligible to apply for Staff Services Analyst positions. Minimum qualifications include equivalent to completion of the 12th grade and four years of experience performing analytical, technical, clerical, and / or customer service duties. Academic education from an accredited college / university may be substituted for the required experience on a year-for-year basis.