Customer Service Representative

Customer Service Representative

Location : Columbia, MD (Hybrid Onsite first 2 weeks, then Tue / Thu / Fri remote)

Shift : Monday to Friday, 9 : 00 AM 6 : 00 PM

Start Date : November 17, 2025

Duration : 6-month Contract-to-Hire

Pay Rate : $16.00 $18.00 / hour

About the Role

We're seeking two entry-level Customer Service Representatives to join a dynamic support team for an Automated Traffic Safety Enforcement program. This is a great opportunity for candidates looking to grow into a permanent role with a stable organization.

Key Responsibilities

• Handle inbound calls from citizens regarding parking violations
• Provide accurate information and resolve inquiries professionally
• Verify violation images and vehicle information
• Assist with payment processing and data entry
• Maintain detailed documentation of customer interactions
• Navigate multiple computer applications confidently
• Deliver empathetic and effective communication in both English and Spanish

Must-Have Skills

Nice-to-Have Skills

Work Environment

Onsite for the first two weeks at Columbia, MD 21046

Hybrid schedule begins after training (Tue / Thu / Fri remote)

Fast-paced, high-volume call center (3080 calls / day)

Performance monitored for attendance, call quality, and communication

Pay and Benefits

The pay range for this position is $16.00 - $18.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Columbia, MD.

Application Deadline

This position is anticipated to close on Nov 8, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.