JOB SUMMARY Job DescriptionPrint and sor... JOB DESCRIPTION
Job Description
Print and sort letters; utilize mailroom machines for folding, stuffing, and postage; scan mail; receive mail; send outgoing mail;
adhere to contract SLAs
Summary of Duties
- Offer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirements
- Ensure accurate and prompt submission of all administrative-related documents to relevant parties
- Act as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review process
- Attending training and scheduled meetings, maintaining up-to-date information for case preparation
- Uphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policies
- Answer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelines
- Cross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client / consumer needs
- Fulfill other assigned duties to meet contract deliverables and organizational requirements
Minimum Job Requirements
- High school diploma or GED equivalent
- years of experience in administrative or records management
- years in customer service position and be familiar with health care
- Comprehensive knowledge of office environments and business processes
- Proficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software tools
Preferred Qualifications
- Familiarity with government structures and related programs is advantageous
- Ability to multitask, prioritize, and provide service to a diverse range of customers
- A proactive approach to continually assess office functions and report potential issues to the Director
- Capability to track provider issues and report them appropriately
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