Overview
The Server Assistant is responsible for ensuring the standards of service in assigned food and beverage outlets. They will assist in delivering food, drinks and other items to guests.
The Server Assistant will act as a liaison between the kitchen, other servers, and guests. They will assist with maintaining the Resort standards.
They shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice! Essential Job Function : Interact with guests when delivering food items.
Communicate with kitchen feedback and guest issues. Ensure prompt delivery of food to the guest. Have a working knowledge of liquor, beer, wine, and food that is served at the Resort.
Ensures the upkeep of restaurant cleanliness. Perform assigned side work and stocking supplies. Clears and resets tables according to specifications of restaurant standards.
Adheres to steps of service using the service standards manual. Assist bussers to ensure that tables are pre-bussed throughout the shift.
Remove plates and silverware from the table as guests are finished. Ensures silverware is polished and china and glassware are not chipped.
Works diligently to avoid breakage and loss. Keeps refillable beverages always full. Notifies server when bringing coffee, tea, or other beverages to tables to ensure proper charges.
Completes all opening, ongoing, and closing side work and manager on duty as signed off on work. Stocks / restocks appropriate linens.
Stocks / restock workstations with appropriate glasses, plates, and saucers. Informs server of any potential guest issues.
Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation.
Provides general resort information for guests. Offers warm and sincere welcome / farewell to all guests of La Cantera Hill Country Resort.
including use of guest name & good eye contact with each guest. Maintains an up-to-date working knowledge of all resort amenities as well as any special events.
Qualifications High school education or equivalent experience required Current Food Handler Certification & TABC rerquired Prior food and beverage experience preferred At least six months customer service experience preferred Good food and service knowledge
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