Residential Security Installer

Job Description

Job Description

Job Description

Qualifications :

At least 6 months -2 years of residential alarm installation experience.

Day to day duties :

1. Installation and programming of Burglar Alarms, Cameras (IP & Analog), and DVRs for residential and small business customers.

2. Installing window breaks, door units, smoke detectors.

3. Troubleshooting signal issues to ensure alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.

5. Test and verify signals for equipment

6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.

9. Maintaining accurate truck inventory of ADT products.

10. Provide top quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero go-backs .

Additional Skills & Qualifications

They will need to be extremely customer oriented, and display professionalism at all times in these customer homes. They need to be on time consistently.

ARRIVE BEFORE 8 : 00 AM IS THE GOAL.

Must have Great Communication skills. This very important along with being reliability and possessing an adaptive personality.

This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal ques from the home's resident and have a solution oriented, customer centric attitude.

The last thing a customer wants to hear is that "I'm not familiar with this system or I do not know how to work on this.

It's important to give the customer confidence that their issue will be resolved.

Tools Needed / PPE Gear :

6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw.

This may take them some time to build up, but they need to understand the expectation)

Their Own Vehicle :

FAQ : What radius are they traveling too?

They are going to try and keep them within Mesa, Chandler, Tempe, Gilbert

Employees do get gas reimbursement up to 100$ a week

Employee Value Proposition (EVP)

This will give someone the opportunity to work for the largest security company in North America and have the ability for a long-term career with them.

There is an opportunity to be hired perm if the resource performs well and Client's business continues to grow. This position will also give resources the opportunity to build a strong background in installation and service as they will be doing both.

They will also be working a variety of card access, Camera, and fire; so, it will give them the opportunity to improve their skills in each.

Client is on the forefront of home security and smart home technology. Working for Client will ensure your skills stay relevant and marketable.

You do not have to worry about being unable to work now or in the future.

These technicians don’t install a device, they install a peace of mind. They are there to help families or individuals feel safe and protected.

This isn’t about some cool new technology in their home for most people, this is about safety and protecting themselves and the people they care about! These technicians we are placing, will be helping these people feel that security and while these customers will hopefully never need it, these technicians in some cases may be indirectly saving lives.

Work Environment

These technicians are responsible to start the day at either the office or at the job to make it to their first job by 8 : 00 AM.

They will travel from site to site throughout the day.

From there they will be out in the field at residences. This work is being done in people’s homes and small businesses. These candidates should be aware that how they present themselves is very important because being in someone’s home is very personal.

These homes may be messy or clean, they can be High-end homes (expensive) and lower-end homes (Not as nice).

Customers range from all socioeconomic backgrounds and our technicians will be expected to treat each customer with class / professionalism, provide them white-glove treatment and feel valued by Client.

Our Technicians should expect to get dirty and climb into attics. They will also likely be working around cats, dogs, children, elderly etc.

Dress code is navy khakis style work pants and a royal or navy-blue polo. No visible tattoos or piercings. Again would you want this person doing work in your home?

Business Drivers / Customer Impact

Client Video Camera Surveillance systems & CCTV equipment are a strong deterrent to residential theft & fire safety.

They install and support digital recorders, networked video solutions, touch screen systems, monitors, fire alarms, and more.

Client gives their residential clients full security coverage and call support to solve performance issues. Their residential business has increased in the past 12 months.

Why is the position open(provide details)