Supply Chain Coordinator

Company Description

About Hana Group

Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we're committed to delivering high-quality food that's convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture

At Hana Group, we believe our people are the heart of our success. We're proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company's success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us

Joining Hana Group means being part of a fast-paced, entrepreneurial company that's transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that's growing across the U.S., Hana Group could be the perfect fit for you.

Job Description

The Supply Chain Coordinator will manage orders, monitor inventory levels, and resolve customer order issues in our dynamic retail environment utilizing Microsoft Dynamics D365. The hybrid role will support efficient order fulfillment, accurate inventory tracking, and exceptional customer experience for our Sushi Kiosks. You will collaborate with retail operations, warehouses, and customer service to keep our Supply Chain running smoothly.

Duties & Responsibilities

• Process and track customer orders in D365 to ensure they are delivered on time and in full.
• Monitor and manage inventory levels to ensure optimum stock availability and process substitutions as needed.
• Assist in customer order issues by investigating delivery issues like overages, shortages, and damages.
• Regular updating of customer facing pricing / inventory portal
• Collaborate with finance, procurement, sales, and logistics teams to forecast inventory needs and support ordering decisions.
• Communicate with internal customers via email or phone to provide updates and solutions.
• Partner with sourcing and product management to ensure limited-time-offers and promotions are executed without issues.
• Ensure compliance with food safety regulations and company policies.
• Provide training and support to supply chain team in the field regarding inventory management processes and technologies.
• Builds reporting to track key performance indicators

Qualifications

Qualifications

This job posting describes the general duties and responsibilities for the position. Other duties not listed may arise.

Additional Information

Salary : $60,000 - $70,000 Annually

Hana Group North America is an Equal Opportunity Employer