Service Operations Manager

Job Description

Job Description

At Willborn Fueling Systems, we don't just build or repair fueling systems, we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations, our customers rely on us for fast, accurate, and dependable service. That doesn't happen by accident. It happens because of great leadership.

As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance...driving operational excellence and customer satisfaction while growing the next generation of technicians and leaders.

This is a hands-on, results-driven leadership role with real responsibility and visible impact. You'll spend your days making decisions that keep trucks rolling, customers loyal, and revenue growing.

What You'll Do

You'll own the results of our service department-ensuring it runs like a high-performance machine.

Fix It Right - First Trip, Every Time

• Coach and audit technicians to ensure accurate diagnoses and lasting repairs.
• Track service trends and eliminate recurring issues.
• Manage warranty processes and regulatory documentation with precision.
• Follow up with customers to make sure every call ends in satisfaction.

Fix It Fast - Keep the Fleet and Crews Moving

Fix It Profitably - Grow and Scale the Business

Lead People - Build, Train, and Grow the Best Team

What You'll Need

What You'll Get

Why You'll Love It Here

You'll join a team that takes pride in their craft, supports one another, and believes in doing what's right...every time. You'll lead people who fix problems others can't, and your leadership will shape how customers experience our brand for years to come.

This isn't a job. It's a chance to lead a department that fuels progress, one service call at a time.

Ready to lead something that matters? Apply now and help us build the future of Willborn's service operations.

https : / / willbornco.isolvedhire.com / jobs /