Check-in Representative

Check In Representative

This position is a vital point of contact for a patient entering Stillwater Medical Group Clinics. This position facilitates the check in process, including greeting, assisting and directing clinic patients / families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.

Qualifications

Education : High school diploma or equivalent

Skills required : Excellent customer service skills. Ability to interact positively with people from various cultures and backgrounds. Must successfully complete all training programs during introductory period.

Experience required : Two years in a position interacting with the public using telephones. Excellent verbal communication skills.

Experience preferred : Two years of experience as a medical receptionist. Two years of experience in a customer service position. Graduate of a formal training program in medical reception, an equivalent program, or a customer service program. One year of customer service experience either via telephone or in-person within the last five years Experience working with medical insurance in a professional setting.

Computer proficiency : Keyboarding skills Knowledge in Microsoft Word, Excel, e-mail and internet products. One year of experience using data look-up and data entry functions on a PC based computer system.

Essential Functions

Effectiveness Factors

• Customer Service and Teamwork
• Clinic Reception Duties
• Check in / Check out process

Physical Factors

Occupational Exposure to Hazardous Materials : This position performs tasks that could involve potential exposure to : blood, body fluids, tissues, infectious diseases, hazardous chemicals.

Machines, Equipment and Work Aids : Equipment and work aids : PC, Telephone, Copy machine, Fax machine.

Job Description Acknowledgement / Receipt

I hereby acknowledge receipt of the Check In Representative job description. I agree, as specified in the description, to comply with the duties, specifications and expectations. I also acknowledge that these duties, specifications and expectations may be changed, interpreted, withdrawn, or added to by the management of the Stillwater Medical Group at any time at management's sole option and without prior notice to me. I understand that my employment with the Stillwater Medical Group is not for any fixed period of time. I may resign at any time for any reason, and the Stillwater Medical Group may terminate my employment at any time for any reason.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.